Shipping policy

Shipping Policy for Big Deadly Studios

Effective Date: November 16 2023

Thank you for choosing Big Deadly Studios for your shopping needs. We're delighted to provide you with original paintings, canvas prints, apparel, and accessories. Please read this Shipping Policy carefully to understand our shipping procedures and guidelines.

1. Order Processing Time

  1. We take pride in creating high-quality products. As such, it takes us 3-5 business days to produce and prepare your order. Please note that during holiday seasons, processing times may increase. We appreciate your understanding during these periods.

2. Shipping Addresses

  1. We do not ship to P.O. boxes. To ensure the safe and timely delivery of your order, please provide a physical shipping address. We are not liable for any issues or lost packages resulting from the use of a P.O. box as your shipping address.

  2. It's crucial to double-check and verify your shipping address during the order placement process. If you need to change your shipping address, please contact us at kord@bigdeadly.com within 24 hours of placing your order.

3. Cancellation and Returns

  1. You can cancel your order within 24 hours of purchase. To receive a full refund, the product must be returned undamaged.

4. Shipping Providers

  1. We use trusted shipping providers, including Canada Post, FedEx, UPS, and DHL, to ensure the safe and timely delivery of your order.

5. Tracking Information

  1. Once your order is shipped, we will provide you with a tracking number. Please check your email, including your spam folder, for tracking information.

  2. If you have not received your tracking number within 7 days of placing your order, please contact us at kord@bigdeadly.com.

6. Delivery Issues

  1. If you haven't received your order, and the delivery provider's tracking information shows it as "delivered," please allow up to 36 hours for the package to arrive.

  2. If the issue is not resolved during this time frame, please contact the delivery provider directly.

  3. If you continue to experience issues with your order delivery, feel free to contact us at kord@bigdeadly.com, and we will do our best to assist you in resolving the matter.

7. Customer Responsibility

  1. It is the responsibility of the customer to ensure they input the correct shipping address. We are not liable for any issues arising from incorrect shipping information provided by the customer.

We are committed to providing you with a hassle-free shopping experience. If you have any questions or need further assistance, please don't hesitate to contact us at kord@bigdeadly.com. We appreciate your trust in Big Deadly Studios and look forward to serving you.